So, a week ago, Gmail announced that they were rolling out free Gmail IMAP for everyone. I’m a Google Apps customer, so I expected to receive my free (although paid for) Gmail IMAP almost immediately, because… well, I’m a paying customer. Unfortunately, it’s a full week later, and still no Gmail IMAP for me. This weekend I wrote to Google Apps support about it not being activated yet and they replied:
Thanks for your message.
We are aware of this issue and are working hard to make IMAP available for
everyone. We appreciate your patience. If your language is set to
English(US), you should see IMAP functionality in your accounts within the
next few days.
The Google Apps Team
I received this email on Sunday. “A few days” in my mind is 2 days. It’s 3 days now and still nothing, although I did get another email from Google asking how they did on their customer support. I rated them highly on being courteous but horribly on everything else.
Does anyone from Google read my blog? If so, could you lend a hand please? I’d really like this wonderful new feature that all your free customers seem to already have. I love your products, I want to be a big Google supporter, but every time I encounter a problem where I have to turn to customer service, I am left feeling abandoned and uncared for by a company which, quite honestly, has enough money and resources to do customer support correctly.
UPDATE: It finally arrived!