Ugh. So yesterday I signed up for Google Apps to reap the rewards of 10GBs of email, only to find that the service is not only insanely difficult to get right, but also the support is very non-existant. I registered my domain and they set it to www.sampletheweb.com, so any email address I tried to create appeared as @www.sampletheweb.com and there was no way to change it. I emailed their tech support (b/c when I tried to call their 24/7 phone support, I was told I was calling outside of their normal business hours; wtf) and received the following reply, bold emphasis mine:
Thanks for taking the time to send us your message. This is an
auto-response with admin support resources. You won’t receive a response
from a member of our team.
To learn more about Google Apps, please visit the Help Center at
http://www.google.com/support/a, or by clicking ‘Help’ in your control
Many administrators are also finding quick and accurate information from
the Google Apps Help Discussion at http://groups.google.com/group/hosted.
The Google Team
So, basically, we are either unwilling or incapable of helping you, so please try to find your help online in our Discussion boards.
Come on, Google. Make this work right.
Update: Note: I paid for the pro-version which entitles me to phone support, according to all the stuff I filled out last night. Grr…