Chris hits the nail on the head with why the Mosaic Hotel in Beverly Hills is a horrible place to stay:
The Mosaic Hotel should be a nice place to stay. It has nice enough rooms and grounds, but its major fault is its staff. The apathy shown by the employees towards our problems was almost infuriating. It seemed like once they got us in the door, they couldn’t have cared less how our stay was going.
Here’s the background on this topic.
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