I recommend against anyone ever staying at this hotel. We arrived last night, and they had failed to update my reservation properly, so despite having a confirmation code, they didn’t have a room for me. Eliot and Ryan roomed together and I took Eliot’s room. To make up for it last night, the hotel manager treated us to drinks and dinner, BUT when some of the developers showed up and Karina showed to dinner late, we were charged for that portion. This morning, they were supposed to take my luggage and put it in the new room that they’d have for me.
We got back from an all day meeting to find my room empty of luggage. I went to Ryan’s room to see if it was there. That was when he realized that all the luggage that was in the room (mine, Eliot’s, and Ryan’s) was gone. We went down to the front desk and the luggage was found in their luggage storage room. They had packed up everything that was in Eliot and Ryan’s bags. I retrieved my bag and went back to my room.
Then, Ryan called me a few moments ago, letting me know that all of his clean clothes which had been in the drawers and hanging in the closet of his room were missing. Not in my bag. Not in Eliot’s bag. Just gone. The front desk calls me and asks me to look through my bag and the room to make sure his clothing isn’t here. It’s not, to which the guy at the front desk replies, “It’s a puzzler.” THEN, as I am lying here, the maid bursts into the room without knocking.
wtf?!
Also, besides all of this, I should add that the wait staff in the restaurant is slow and often makes mistakes with the orders. Karina ordered an asparagus and onion omelette this morning, and they brought her spinach and tomatoes.
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I agree. I’m typing this as the 6th or 7th person from the hotel is trying to fix our air conditioner. Our afternoon has basically been a series of these conversations:
Me: The air conditioner in our room is not working.
Hotel Staff: (Checks the vent.) But cold air comes out when I turn it off and then on again.
Me: But it shuts off after about 2 minutes.
HS: But there’s cold air coming out.
Me: But it’s going to shut off.
HS: But there’s cold air coming out.
Me: Sure, but that will stop in about a minute.
HS: But it’s working now. If it shuts off, call the front desk and let them know.
I have literally had this conversation six times in two hours with six different people, none of whom appear to be qualified to fix an air conditioner.
I’ve had a maid bust in as well, and my reserverd king-sized bed looks suspiciously like two double beds. What’s a reservation for if not to reserve a room?
I was sticking up for them last night, but as of today, no. Besides the grievances listed above, they gave me a watered down, overflowing, espresso (the waiter called it an eXpresso) after apologizing that it took them a half hour to bring it. Also, I prominently hung my pants that needed cleaning with one of their dry cleaning forms on the door to the bathroom. I returned to my room in the early evening to find my room perfectly clean, however my pants were exactly where I had hung them on the door to the bathroom so you couldn’t miss them. The pants, needless to say, were exactly as I had left them: wrinkled and linty. I took them down to the front desk and the pleasant-but-vapid receptionist explained that I had to call the bellhop (bellboy? bellperson?) and that housekeeping doesn’t pick up the cleaning. This was mentioned nowhere in their literature. The last straw? The maid knocking on my door when I was unsuccessfully trying to nap despite the do-not-disturb sign hung on my door. Ugh.
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