Comments on: UPS sucks

By: Person in Brown

Person in Brown — Thu, 18 Sep 2008 03:32:57 +0000

I work for the brown devil in Canada.I have worked for Fedex and Purolator in years past.Also,worked for several small messenger companies too.
We all know in the industry that UPS has a bad image that some people are aware of,and alot of people aren’t. Namely,brokerage fees.We jokingly called UPS-”OOPS,we forgot to tell you about that….
There are pros and cons to all the companies.I wish I could open a school for shippers tho’…alot of people need to be taught how to a)read and b)write…I have noticed a definite “dumbing down” in the last 10 years. Is is becuz of the computer??..partly,and I think alot of people just don’t THINK anymore.
I agree,drugs are not for use in the workplace,any workplace. That’s why they are called “recreational” drugs.Unfortunately,there is a whole generation out there that thinks nothing of working while they are high.I know several of my co-workers are doing it,but I can only hope that they will tire of it,and GROW UP…I see this generation as majorly coddled by their mothers,(my generation)…
I try to help customers see that by “cheaping” out and shipping their stuff thru UPS,that they usually don’t save any money in the end. There are a few companies that never have this problem,ie..Tiger Direct..they never have brokerage fees applied to their shipments. I have no one to ask as to why this is. No one seems to work at UPS long enough to learn how their system works. The upper echelons of the company are so well insulated from us pions at the bottom,we can’t get any answers,no one knows anything.
Their in-company website has no directory to direct questions to..the HR dept never phones you back,and tells you “mis-truths” about the pay structure. At least with Fedex,you could practically walk into the company president’s office to ask a question.
It’s very frustating as an employee,I wish I had better resources so that I could answer customer’s inquiries.
I only work there becuz I needed a job,and without a trade or better education,I will just have to bide my time till I can retire.The guys I work are all family men,with wives and kids,mothers and father..in other words..they are human too…I can honestly say,most of the guys are not happy working there either,but they have payments to make,kids to raise,just like customers.
I think people need to educate themselves with how to fill out a waybill,practise their handwriting skills,get their recipients phone numbers (in case)…be listed on the building directory at apartments,be listed in the phone book would help too. In this age of “connectiveness”..people are more unconnected than ever. Make sure your autofill is up to date,notify all companies when you move…
Also,realize that Canada and the US are 2 separate countries,with 2 different customs departments and requirements..
Where couriers got into trouble is when the average joe started shipping stuff internationally,thinking that both countries are tied together with NAFTA…NOT!!..
If you are going to ship something,do some research as to the requirements of customs,or courier companies etc.
A gift has to be under $60,and HAS TO SAY “Unsolicited gift” on the waybill and commercial invoice(customs document)..or what used to be referred as a pro forma invoice.(A company letterhead also works for that document.)..
The human brain never tires of learning…

By: Peak Speaker

Peak Speaker — Thu, 10 Jul 2008 20:22:52 +0000

P.S. to previous post:

In 5 years in business and hundreds of shipments, I have had ONE (1) package damaged by FedEx apparently done by the fork on a fork lift. I filed a claim and recieved a check three days later with ZERO HASSLE!

Not bad in my opinion.

By: Peak Speaker

Peak Speaker — Thu, 10 Jul 2008 20:18:14 +0000

I own a speaker repair business, and personlly wouldn’t ship a bowling ball on UPS. They’d find a way to break it

By: Andrew

Andrew — Tue, 08 Jul 2008 16:20:47 +0000

I mean 6 of the packages were badly damaged, not that was all that he unloaded.

By: Andrew

Andrew — Tue, 08 Jul 2008 16:19:27 +0000

To Brent: The fact that they have to do so many packages so fast isn’t a badge of honor it is a major problem. Obviosly they are overburdened since so many problems happen. This is one of the ways UPS is broken.
And I understand that since you ship so many packages some are going to get lost and broken, but 50% from just my one company is way to much, obviously there is a problem when the internet lights up with people complaining about UPS.

Also your calculations on how many stops per minute they do is completely bogus. Obviously that is assuming that ever package is at a diffent place. Yeah as you said yourself UPS does big busness, so a shit load of those packages are to the same place. I actually just watched a UPS driver unload his entire truck onto my dock (6 badly damaged packages)

By: Andrew

Andrew — Tue, 08 Jul 2008 16:10:22 +0000

Bascily what I said was I work for a company as there shipping and receiving clerk. We ship alot of stuff and I am usually constantly in some claim with ups or fighting with them. If it wasn’t for the fact that one of our customers requests them (dont know why there package is stoped for no reason 50% of the time.) we would never use them. HORRIBLE HORRIBLE. I asked a rep once for the number to the claim department and he said they didn’t have one. BULL SHIT! Right, they have no phone. I have yet to ever have a problem with fedex.

By: c.k.

c.k. — Mon, 07 Jul 2008 20:24:46 +0000

Sorry Andrew. I recently moved web hosts and I think your comments got lost in the move. It wasn’t intentional. Feel free to make them again.

By: Andrew

Andrew — Mon, 07 Jul 2008 20:07:21 +0000

Why did you remove my comments?

By: Niccy

Niccy — Thu, 03 Jul 2008 14:42:04 +0000

USPS is way worse. They’ve lost several of my packages, and what gets me, is the mail carrier they send out to my house was so lazy that instead of getting out of his truck, walking six paces to my door, ringing the doorbell to see if anyone is home, he writes one of those orange notes that says ‘Sorry we missed you!’ and drives off. I love the mail service.

By: Ken

Ken — Tue, 01 Jul 2008 02:45:55 +0000

You know what “Brent”? If you might have given high school a thought you too could be a whiny rich fuck sitting behind a computer but you are not. So let’s skip the pleasantries here and get to the facts at hand. You are incompetent and so is your company. You are clearly a jaded fat package handler. UPS is as efficient as a screen door in a nuclear submarine. And regardless of what you say here, those of us in the “industry” can tell you that slowly but surely UPS is being placed on the bottom rung for more efficient and cost effective shipping solutions. So enjoy your rant from behind YOUR desk, while it’s still there.