I often wonder what kind of morons run UPS. I received a phone call this morning from Dell about the monitor I ordered from them and which I have been expecting for a little while now. They said that UPS said that the address on the package didn’t exist. I had the Dell rep read the address to me. It was correct and mine, so I said, “That’s the right address. It does exist. UPS is incompetent and you shouldn’t use them.” I also was, according to the tracking info on J&R, supposed to receive an APC UPS via UPS (ha!) today. It never came.
So, I decide to go to both tracking tickets online. Both tickets had the same exact message: “A CORRECT COMPANY OR RECEIVER NAME IS NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION;THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED.” The incompetent sorters and delivery people at UPS read BRONXVILLE on both of these packages and routed them on BRONX UPS trucks today. Stupid, but all too common mistake. Try glancing at the ZIP code once in a while, UPS. Stop wasting my time.
I encourage all businesses if they want my business to consider dropping UPS and using FedEx or DHL. UPS, first you ruined your classic logo, and now you just suck.
//rant off
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What a bunch of idiots UPS is. I ordered a new computer online for Christmas, 2md day air. It left Fernwell Nevada and went to Sparks Nevada and left there on the 17th. I knew due to the weekend it would not be delivered until the 21st. When I looked on the 18th it was in transit all day. By the 19th instead of being in Denver, it was in Des Moines Iowa. I called the customer service at UPS and they said it was due to logistics and that packages can’t sit at the air hub due to no room. Well as I had a brother that used to work at the UPS air hub I told them that was crap as the hub does nothing except unload on Saturday evening and then nothing until Sunday evening so the package was just going to sit in a container or on a plane. Well come Sunday evening and instead of my package going to Denver it went to Rockville Illinois. They then finally acknowledged that it was miss routed, frankly Des Moines was a miss route. But now they sent the package from the air hub to the the regular hub in Rockville. Then to top it off, they put it on a truck out for delivery. It rode arround on the truck all day and then was returned to the hub. How stupid, no one looks at the address on the package, they just scan it and go. Now this took all of Monday. They then said it would now not be delivered until the 23rd. That is 5 full days from the time it left Nevada. I could have shipped it regular ground, and assuming it was not miss routed, it would have only been 3 days according to their own transit times. As of today the 22nd it says it has left Rockville at 3:51 AM. I wonder where it is headed now? Even if it gets to Denver on a Plane, I will be Lucky if it gets delivered by the 24th. It will get unloaded at the air hub and go to the regular hub. With the extra Christmas volume it will sit at the regular hub all day and be loaded in a truck on the 24th. Assuming they put it on the right truck and the driver knows where he is going I might see it by the end of the day on the 24th. What great service, that is 6 days for a 2nd day air package. What I am worried about is with all of that handling, it will be damaged or destroyed. I will update again.
UPS will make one into a BULLSEYE: as UPS VANS are bigger than a car, bike , pedestrian, etc.
And do a felony hit-and-run.
As it been done against me.
I highly thank the existence of this website.
Note that this industry is so afraid to have security/cameras installed onto their vehicles.
For the reason of collisions.
I have been advocating on this, ever since my incident with UPS sideswiping against me. Hit-and-run.
That only show to prove GUILT OF THIS INDUSTRY.
Any advocating/support from any of you, will help.
HEY — UPS made their best delivery ever!!!!!:
As of today, 1/08/2010:
it be announce in the tv news, that “!800″ white collar jobs — management & administrative.
They will get “CUT.”
Love the post about their best delivery ever! ^^^
Wow – and I thought I was the only one with UPS problems.
1. Unfortunately, I’ve had people try to send things through UPS to a PO Box. We could ask why UPS even accepted them, but that’s another topic. The first time the package went to someone in the same town with the same initials and last name. Fortunately, I worked with him (not related) and he brought it to work.
2. UPS took a Christmas package for my roommate to some other random address. I still don’t know what they were doing. All she ever got back was the family photos that were in the package. The family that mistakenly received it ate the cookies and candy that was included.
3. UPS left a package on our doorstep that must have been stolen. We called the company and we drove over to pick up a new one since they were local.
4. UPS left a package containing medication that required refrigeration on our doorstep in the middle of summer in Dallas. It was not ours and when we called them to come pick it up and take it to the right address, they refused. We eventually ended up delivering the package.
5. There was another package we didn’t receive. When we went to pick it up at their center they were very nasty about the whole incident.
These were all in the Dallas area. I figured the problems were just in this region because a company that was run that poorly couldn’t possibly stay in business.
On the other hand, I’ve had three checks end up missing from my post office box. The post office never did find them.
Recently I sent a check to my bank and used priority mail from Amarillo to Fort Worth. I paid extra for tracking. It went to Fort Worth in one day and then sat in Fort Worth for three days. When I called USPS to find out what was going on, all they could tell me is that the information posted online for tracking is not actually accurate, and my letter may or may not be where it says it is. What??? I paid extra for that service??? Incidentally, I sent another letter the same day from Amarillo to Tacoma by regular mail. It arrived two days before the priority mail from Amarillo to Fort Worth.
There are problems with both, but the post office is at least (a little) more polite about it.
COMPLAIN ALL YOU WANT BUT YOU WILL BE BACK!!!!!! TRY YOUR FEDEX OR YOUR USPS BUT THE SAME SHIT WILL HAPPEN. SOONER OR LATER THE SAME SHIT WILL HAPPEN!!!!
UPS has got me by the fucking balls (or whatever it is for women anyway). According to the tracking website, my delivery was scheduled on the 12th; waited from 8am, all the way to 8pm – my one day off – and nothing. The entire day of waiting… Website never changed tracking date to another, so why should I have thought otherwise. I even called to confirm the 12th, for which I received affirmation.
The next day, called again, described my situation, agreed to reschedule on the 13th and even confirmed after a certain hour I should receive my package- I still waited from 8am and had someone house sit once I left home till after 8pm– and nobody shows up!! It was supposed to be for the day before that, and they have the audacity to just leave it at that.
I called again this morning and one again, I get the same thing… It’s just unbelievable. This is a major metropolitan city in Canada we’re talking about (and not particularly vast geographically, I may add), and UPS is no small player.
What is the point of scheduling a delivery date when they will not show much for a time, much less the entire day? Or even the day after that? What is the point of tracking if it has not been updated in four days, and my “scheduled delivery date” is still posted as three days ago?
I have heard all kinds of terrible things about this company but it was the vendor’s choice to use them; this is something I paid for (and in more ways than one… ). People usually complain about the internet service people giving similar waiting hours, but at least they show up (and if they don’t and you call to let them know, they send someone over immediately, or schedule it to your convenience). UPS is just awful.
My time to rant about UPS…
Was expecting a package to be delivered to me on 19th. So I track it online and what do I see… INCORRECT routing to a different city in ORANGE COUNTY. The worse part is that, instead of having them delivering it the next day, it’s its scheduled for the 21th. WTF is that…
Yes, UPS does suck; companies out there should definitely switch to FedEx or DHL.
1. At my parents’ house, the UPS guy used his foot to “slide” our package over to me, because he was on the phone. Thanks, that was really polite!
2. We started renting a new apartment and were having new cellphones sent over by Rogers. The UPS guy can’t find our names on the buzzer list, so just leaves. (I called UPS to have their guy call my cellphone… but NO… they aren’t able to contact him!) So, no one at the door, they just leave! Uhh… UPS dude, you could’ve buzzed the management office (which is right by the entrance) and asked them to either let you in or to call me.
To UPS’ credit, well, their call center people are helpful and polite.
They still suck, though.
Before Christmas I had an expensive kitchen faucet, still under warranty, to go bad and the company agreed to send a new one to me. I had water running in the floor every time I used the faucet and to get it here the next day I had to pay extra, $30.00 to be exact. That was ok since a new faucet was over $200.00. It had snowed over the weekend but the main roads were clear and I expected the faucet that evening. 6:00 PM rolled around and as I tracked the package I saw that they put an “exception” on my package because of bad weather. You pay $30.00 to get something delivered overnight, guaranteed, and if they decide not to deliver it you’re just out of luck. I called UPS and got some kind of lie about the package still being at the terminal, that it never got on the truck. I know that it was a lie because the next day I had to go out and meet the truck to pick up the package because they were not going to get around to delivering it again because of bad weather. The roads were still clear. They are just plain sorry. I asked the driver if he had the package yesterday and he said he did. The reason he could not deliver it was that he was given too many packages to deliver in one day. My next day air was not going to be delivered for 4 or 5 days. How is that for efficiency. I will always use Fedex if I have a choice. Fedex delivered a package to my front door the same day that UPS was supposed to deliver my faucet. They had no problem what so ever.
Well I found something out today that made me want to laugh and cry at the same time. I live in Canada ontreal and I sent my Seagate 1TB hard drive to Toronto to get the firmware flashed because Seagate SD15 screws up. It was totally covered under warranty and seagate took care of the shipping. I printed the UPS label and took it to the UPS store for shipping. No problems so far. Seagate flashed the drive, everything is fine. Again no problems. I use the tracking number and see that it went from Mississauga, Ontario to Condord, Ontario. Again, no problems, both are in the greater Toronto area and Concord is east of Mississauga. There’s no ETA posted so I call the number on the website. First, I get UPS USA who says that they’ll transfer me to UPS International. I say “no problem” and I get transferred. Then I find out that the number for Canadian domestic deliveries is different. Ok, kind of annoying but no problem. I call the number and sure enough, I get UPS Canada. I speak to a nice lady (can’t remember her name) and ask for an ETA (just which day) and whether or not it’s coming to my home or the UPS store I sent it from, I told her either one is fine. Well she said it’s scheduled to arrive today and I was happy to hear that because I’m stuck on my single-core laptop. My quad-core gaming rig is unusable without a hard drive of course…lol
Then she says something that stops me in my tracks. “For some reason sir, even though you’re in Quebec, this package has been shipped ground to Edmonton. It is currently on a truck going directly to Regina.”
Now, I understand that most Americans no little to nothing about Canada’s geography so here’s a quick lesson. Canada is HUGE. From Concord, Ontario to Regina, Saskatchewan is 1,674 miles. If they don’t catch it there, then it will travel another 486 miles to Edmonton. It will get turned around there and it will have to travel back the original 2,160 miles to get back to Concord and then another 435 miles to me. That means my package that should have travelled only 435 miles will have travelled almost 2,600 miles by ground to get to me. The best part is, they cannot send a message in advance to the Regina hub telling them about the problem until it gets there. I have to watch the website tracking information FOR THEM! WTF is wrong with this company? I’ll be on the phone with Seagate in about 30 minutes and I’m going to let Seagate handle this. Let’s see how UPS deals with the world leader in hard drive manufacture as opposed to little ol’ me. Those bastards better have it on a plane back to Montreal as soon as it arrives in Regina! I’ll post again with an update when I find out what happens next.
Let me fix that, it’s not 2,600 miles, it’s 3,783 miles.
Anyone still kicking UPS?
Remember to document those small digits in the top corner of the vans, in addition to the license plates.
UPS be so aware, in me doing it, via my complaint — for that felony hit-and-run.
That UPS has now made the (formerly) digits from a yellow, into a dark goldenrod color.
So to camouflage -deeper- with the **** brown color of the vans.
Obviously: UPS’ intent == making it harder for anyone to see those digits. Before the van be too far.
In addition to reading them — as the letter being tighter in spacing:
(a) be it the digits apart
(b) the holes of the numbers: like “6″ “8″ “9″
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