I received an email today from Matt:
I saw on your weblog about your ordeal with gmail support. I can’t even find the email of their support. I have been having all kinds of weird problems, but I can’t tell them about them. I don’t really understand the purpose of beta testing if users can’t report bugs.
Anyway, could you let me know what their email is?
Thanks,
Matt
For other Gmailers among you who agree with Matt’s observations and would like some clearer answers, here’s the 411:
The way you are supposed to correspond with them is to go here:
http://gmail.google.com/support/bin/request.py
While there, you ask your question, which most likely won’t be in their FAQ, and then the next page has a form you can fill to correspond with them.
After I did that, I received an obtuse reply a week later from this address:
gmail-support@google.com
So you might be able to skip ahead and email there with your multiple complaints. Someone might want to mention how bass ackwards their support area is.
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